FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping takes 5–7 business days. Expedited options are available at checkout.

Do you ship internationally?
Yes! We ship to most countries. Shipping times and rates vary by location.

How do I track my order?
Once your order ships, you'll receive a tracking email. You can also visit our Track Order page.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items. See our full Return Policy.

How do I start a return?
Contact us at our Contact page with your order number and reason for return.

Products

Are your skincare products suitable for sensitive skin?
Most of our products are formulated for all skin types. Check each product page for specific skin type recommendations.

How do I use the beauty tools?
Each product includes a how-to guide on its product page. We recommend starting with clean skin for best results.

Beauty Tools

Are the devices safe to use at home?
Yes, all our devices are designed for safe at-home use and come with full instructions.

How often should I use the tools?
Usage frequency varies by device. Check the individual product page for recommended usage guidelines.