Returns and Refunds
Last updated October 24, 2026. Apex Flow Labs LLC, Galt, California, United States.
This is the return, exchange and refund policy for orders placed on Apex Flow Beauty. There are no subscriptions or automatically renewing charges; every order is a one-time purchase.
30-day returns
You can ask to return an item within 30 days of delivery. To be eligible it must be unused, in its original packaging with everything that came in the box. To start a return, email info@apexflowlabs.com with your order number and the item. Please do not send anything back before we reply: we will confirm the return address and any return-shipping cost first. Returns sent without contacting us first may not be accepted.
One free exchange
If the size, model or option is wrong, you get one free exchange on an unused item. We pay shipping for that exchange. Email us within the 30 days.
Defective, damaged or wrong items
If an item arrives defective, damaged or not what you ordered, tell us within 30 days of delivery with your order number and a photo if you can. We will replace it or refund it, whichever you prefer, and we pay for return shipping if one is needed. Used-item restrictions below do not apply to defective items.
What we cannot accept back
- Items that have been used or worn, or that have been in contact with skin or hair, such as masks, wands, caps, combs and hair tools, because we cannot resell them for hygiene reasons (unless defective).
- Items damaged after delivery through misuse, or returned after the 30 days.
Refunds
Once we receive and inspect a return, we email you to say whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may take additional days to show it. We refund the item price. Original shipping is refunded if the return is because we sent the wrong, damaged or defective item.
Cancelling an order
Email us as soon as you can. If the order has not shipped we will cancel it and refund you in full. Once it has shipped, use the return process when it arrives.
Lost or late orders
If tracking has not moved for 5 business days, or your order has not arrived by the end of the delivery window, email us and we will replace or refund it. If we cannot ship within the time we told you, we will notify you and you can cancel for a full refund.
Your rights
This policy does not limit rights you have under law, including rights for products that are defective or not as described.
Email info@apexflowlabs.com, call 916-720-3292 or write to Apex Flow Labs LLC, 10400 Twin Cities Rd, Ste 20, Galt, CA 95632, United States.